Delivery & Returns
Please note - International/overseas orders , duty and VAT may be applicable on purchases outside the UK
How long will it take?
Next Day Delivery
Orders placed by 1.00 pm Monday to Friday, we aim to deliver within 1 to 2 days, Monday to Friday (excluding public holidays). **
|3 to 4 working days, Monday to Friday (excluding public holidays). **
Free for orders over £50, £3.95 for orders under £50
These are the prices of deliveries within the UK. For outside UK delivery prices please contact us by e-mail. In the interest of your security, your orders can only be delivered to the payment card billing address. If only part of your order is available, we will despatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.
Your order will be sent out in plain packaging. Our deliveries are made by Royal Mail Monday to Friday 9.00 am to 6.00 pm. Our express service is sent using 1st Class Royal Mail and our standard service is sent using 2nd class Royal Mail. Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.
All deliveries will be made according to the carrier's standard procedures; therefore, we cannot guarantee a particular delivery date or time. Our standard delivery service does not require a signature, but our express delivery is recorded and as such requires a signature. Packages that will not fit through your letterbox may be taken back to the postal depot for collection
SECURITY ON OUR WEBSITE
Our payment system is handled by PAYPAL and WORLD PAY. We never see or store your credit card details at any time. All information that is stored on our site such as your billing address and delivery details are for our use only and we DO NOT pass these on to third parties. This information is also highly encrypted at the maximum level possible to ensure none of your login details or information can be seen by any unwanted third party. Your security and confidence in us is of utmost priority.
WE HAVE MADE EVERY EFFORT TO DISPLAY THE COLOURS AND DESCRIPTIONS OF OUR PRODUCTS THAT APPEAR ON THE WEBSITE AS ACCURATELY AS POSSIBLE. HOWEVER, AS THE ACTUAL COLOURS YOU SEE WILL DEPEND ON YOUR MONITOR, WE CANNOT GUARANTEE THAT YOUR MONITOR’S DISPLAY OF ANY COLOURS WILL ACCURATELY REFLECT THE COLOUR OF THE PRODUCT ON DELIVERY.
RETURN OR EXCHANGE AN ITEM
If you are not 100% satisfied with the item(s) you have ordered then we will be more than happy to give you a full refund or exchange it with another item of your choice, provided that you return them to us within 14 days of receipt and in a re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels.
Please be sure to include the invoice when returning goods with a little note stating the reason for return.
The company will not be liable for returns if the garment is stained by makeup.
Avoid wearing perfume and/or deodorant that could leave a permanent scent or mark on the clothing.
We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.
We take no responsibility for goods before they reach us and the refund does not cover the delivery costs.
If we have made a mistake on an item sent to you or it is faulty we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.
The address to send the goods is: Liquorish Unit 7, Heathway Industrial Estate, Dagenham, Essex RM10 8PN
FAULTY OR WRONG ITEM
For faulty items please do not send the item back to us until you have emailed our customer care department (the email address can be found on the contact us page) stating your order number, daytime contact number, your name and address and your reason for the return. In the case of damaged goods be sure to explain the damage. Finally, let us know if you require a refund or a replacement. We will contact you to advise on how we will deal with the return.
DISTANCE SELLING REGULATIONS
The United Kingdom's Distance Selling Regulations state that you have the right to cancel your order for any item purchased from www.liquorishonline.com for a full refund. In the event of a cancellation, you must inform us in writing be sure to quote your order number. This must be done within 7 working days of delivery of your item(s). E-mail is acceptable and should be sent to our customer care department (the email address can be found on the contact us page), or by post to the address above.
On acceptance of the cancellation, the goods must be returned in their original condition within 14 days to the address above. When sending goods back to us it is recommended to use a delivery service that offers insurance. We take no responsibility for goods before they reach us.
Full refund will be processed within 3-4 working days of purchase cost. Refund doesn’t include costs of return postage.